Magnetite Inserts Warranty Details
Magnetite 5-Year Warranty
Magnetite Canada’s 5-year warranty stands behind the performance and craftsmanship of every custom window insert we install. Our window inserts are designed to improve comfort, reduce noise, and help stop condensation on windows without inconvenience of replacing existing frames. The warranty below outlines full coverage details for all Magnetite products.
MAGNETITE CANADA WARRANTY AND LIABILITY
Customer Friendly Warranty
Magnetite Canada is proud to extend a 5-year warranty on all custom-made products. All custom-made products are warranted to be free from manufacturing defects in materials, (acrylic, banding and L bar) which make up the magnetite window system.
What’s Covered
In the event a window is found to be defective in materials or workmanship, we will, at our discretion, repair, or replace the product which fails to conform to this warranty. On discontinued items, we reserve the right to substitute warranted product with the nearest color or style of equivalent or greater value. On current products, we will make every effort to match current style and color. In the event that the warranted product is not repairable and cannot be replaced with the original style and color (i.e. discontinued), it will be replaced free of charge with the closest available product.
How to Claim
This is valid for all Magnetite Canada manufactured products. To obtain warranty service, the purchaser must return damaged windows along with invoice and original sales receipt, to the head office address.
Exclusions & Liability
This does not cover any product which fails due to accident, alteration, misuse, abuse, misapplication, improper handling, improper installation, and improper operation or cleaning. It excludes damage from animals or insects, normal wear and tear (common cosmetic issues related to extended use, including fraying) or damage from salt air.
This warranty does not cover cost associated with warranty service which includes, but is not limited to, transportation costs to and from our showroom, costs of removal, re-measure or reinstallation of product, or any incidental or consequential damages.
Liability: If the customer has window coverings such as blinds, drapes, shutters or any other window covering that have to be removed, it is the responsibility of the customer to remove the existing window covering(s). Magnetite Canada will remove such coverings if requested at an additional fee. Magnetite Canada will not be held liable for any damage incurred to existing window coverings as a result of removal or reinstallation by either the customer or Magnetite Canada.
Please contact us today if you would like to learn more about our warranty.
Our Customers Frequently Asked Us
FAQ’s
What products are covered under the Magnetite warranty?
The Magnetite warranty applies to all custom window inserts manufactured and supplied by Magnetite Canada, including soundproof window inserts and energy saver window inserts.
How long is the Magnetite warranty?
Magnetite products are covered by a 5 year parts and labour warranty for manufacturing defects in materials and workmanship, as outlined in the full warranty section.
Does the warranty apply to both residential and commercial projects?
Yes. The warranty applies to Magnetite installations in residential and commercial spaces, provided the products are used as intended and installed correctly.
Are Magnetite inserts comparable to storm windows under warranty?
Yes. Many customers use Magnetite as an interior alternative to storm windows. The warranty covers Magnetite window inserts installed on the interior of existing windows.
Does the warranty cover condensation issues?
The warranty covers manufacturing defects in the product itself. While Magnetite inserts are designed to help stop condensation on windows, condensation levels can also be influenced by indoor humidity and building conditions.
Are soundproof window inserts and plexiglass window inserts covered?
Yes. Both soundproof window inserts and acrylic or plexiglass window inserts are covered under the Magnetite warranty when used and maintained according to guidelines.
Does the warranty include patio door inserts?
Yes. Patio door inserts manufactured by Magnetite Canada are covered under the same warranty terms as window inserts.
What is not covered under the Magnetite warranty?
The warranty does not cover damage caused by misuse, improper handling, unauthorized modification, accidents, or normal wear and tear, as detailed in the full warranty section.
